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Frequently Asked Questions (FAQs)

Below is a list of our most frequently asked questions. Click on Sign below to see our full list of questions and answers.
  • What documents do I need for my travel and when will I receive them ?
  • What are e-tickets and how are they benefit me ?
  • How long before my departure do I need to check in ?
  • Which terminal is my flight departing from ?
  • What is the baggage allowance for my flight ?
  • Will I need a Visa or Transit Visa for my trip ?
  • What happens if I cancel my travel arrangements ?
  • What is Advance Passenger Information ?
  • Can I change / amend my booking ?
  • How do I make the payment? Are there any surcharges ?
Our Price-match Promise

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Book with confidence

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Please ask us to confirm what protection may apply to your booking.

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Call Us: We are open 24 hours, 7 days a week Landline: 0844 855 8100 Mobile : 0208 705 0140

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only and we send you your e-ticket more than 24 hours after your payment is accepted by us, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate