Contact customer relations

Please fill your details in the request form below and our customer services team will respond within next 24 hours.

Note: * fields are mandatory.

Email Customer Relations

Frequently Asked Questions (FAQs)

Below is a list of our most frequently asked questions. Click on Sign below to see our full list of questions and answers.
  • What documents do I need for my travel and when will I receive them ?
  • What are e-tickets and how are they benefit me ?
  • How long before my departure do I need to check in ?
  • Which terminal is my flight departing from ?
  • What is the baggage allowance for my flight ?
  • Will I need a Visa or Transit Visa for my trip ?
  • What happens if I cancel my travel arrangements ?
  • What is Advance Passenger Information ?
  • Can I change / amend my booking ?
  • How do I make the payment? Are there any surcharges ?